Ventsy

Privacy Policy

How we collect, use, and protect your information.

1. Introduction

Ventsy Pty Ltd ("Ventsy", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our marketplace platform.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and payment information when you create an account, make a booking, or register as a vendor.
  • Business Information: For vendors, we collect business name, ABN, business description, service areas, and professional credentials.
  • Payment Information: Credit card details and transaction history processed securely through Stripe.
  • Usage Data: Pages visited, time spent on site, referral source, and device information collected via Google Analytics and Meta Pixel.
  • Communication Data: Messages sent between users, customer support inquiries, and email correspondence.

    • 3. Why We Collect This Information

    We use the collected information for the following purposes:

  • To facilitate bookings and transactions between customers and vendors
  • To verify vendor credentials and maintain platform quality
  • To process payments and disburse funds to vendors
  • To send booking confirmations, updates, and service-related communications
  • To improve our website and user experience
  • To detect and prevent fraud or misuse of the platform
  • To comply with legal obligations under Australian law
  • To send marketing communications (with your consent)

    • 4. How We Store Your Information

    Your information is stored securely using industry-standard practices:

  • All data is stored on secure servers with encryption at rest and in transit
  • Payment information is processed through Stripe and is never stored on our servers
  • Access to personal information is restricted to authorised personnel only
  • Regular security audits and updates are conducted to protect against breaches
  • Data backups are maintained to prevent loss

    • 5. Who We Share Your Information With

    We may share your information with the following third parties:

  • Vendors: When you make a booking, your contact details and event information are shared with the relevant vendor to fulfil your order.
  • Stripe: Payment information is shared with Stripe for secure payment processing.
  • Google Analytics: Usage data is shared with Google to analyse website traffic and user behaviour.
  • Meta (Facebook): Interaction data is shared with Meta via Meta Pixel for advertising and analytics purposes.
  • Email Marketing Software: Email addresses and engagement data may be shared with our email marketing provider (e.g., Mailchimp, SendGrid) to send newsletters and promotional content (only with your consent).
  • Service Providers: Third-party providers who assist with platform operations, such as hosting, customer support, and data analysis.
  • Legal Authorities: When required by law or to protect the rights and safety of Ventsy, users, or others.

    • We do not sell your personal information to third parties.

    6. Third-Party Services and Tracking

    Our website uses the following third-party services:

  • Google Analytics: We use Google Analytics to track website usage and understand user behaviour. Google may use this data to personalise ads on its network. You can opt out via Google's Ads Settings.
  • Meta Pixel: We use Meta Pixel to track conversions and deliver targeted advertising. You can opt out via Facebook's Ad Preferences.
  • Stripe: All payment processing is handled by Stripe, which complies with PCI DSS standards. Stripe's privacy policy applies to all payment data.
  • Email Marketing Software: We use email marketing platforms to send newsletters and updates. You can unsubscribe at any time.

    • 7. Your Rights and Choices

    You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request deletion of your personal information, subject to legal obligations (e.g., transaction records must be retained for tax purposes).
  • Opt-Out: You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.
  • Data Portability: You can request your data in a structured, commonly used format.

    • To exercise these rights, please contact us at privacy@ventsy.com.au.

    8. Data Retention

    We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations (e.g., tax records for 7 years)
  • Resolve disputes and enforce our agreements

    • 9. Security Measures

    We implement reasonable security measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Employee training on data privacy

    • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    10. Children's Privacy

    Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

    12. Contact Us

    If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@ventsy.com.au
  • Mail: Level 3, Suite 329, 98-100 Elizabeth Street, Melbourne VIC 3000
  • Phone: 0432 755 503
  • Address: Ventsy Pty Ltd, Level 3, Suite 329, 98-100 Elizabeth Street, Melbourne VIC 3000

    • Last updated: June 2026