Refunds & Payment Policy

Secure Payments

All payments on Ventsy are processed securely through Stripe, our trusted payment partner. We use industry-standard encryption and comply with PCI DSS requirements to protect your financial information.

Disputed Charges

If you need to dispute a charge, please contact the vendor first through the Ventsy messaging system. If the issue cannot be resolved directly, contact our support team at ventsy.app@outlook.com or call us on 0432 755 503. We will investigate and mediate between parties to reach a fair resolution.

Chargebacks

Chargebacks should only be used as a last resort after attempting to resolve the issue with the vendor and Ventsy support. Filing a chargeback without prior communication may result in account suspension.

• Contact the vendor first through Ventsy messaging
• Escalate to Ventsy support if unresolved
• Allow 5-7 business days for investigation
• Chargeback is a last resort option

Fraud Prevention

Ventsy employs advanced fraud detection systems to protect both customers and vendors. Suspicious transactions may be flagged for review, and we reserve the right to cancel bookings that appear fraudulent. Verified accounts and secure payment processing help maintain a safe marketplace.

Refund Authority

Refund decisions are made by individual vendors based on their cancellation policies. Ventsy does not directly issue refunds but facilitates the process between customers and vendors. In cases of dispute, Ventsy support will mediate to ensure fair treatment for all parties.